Shipping & Returns
Delivery
| Zone | Estimated delivery | Cost |
|---|---|---|
| Greater Cairo & Giza | 3–5 working days | EGP 90 |
| الاسكندرية | 3–5 working days | EGP 90 |
| Delta | 3–5 working days | EGP 100 |
| Upper Egypt & Sa'id | 3–5 working days | EGP 120–150 |
| Sinai, Red Sea & Frontier | 3–5 working days | EGP 120–150 |
Returns & Refunds
Returns and exchanges are reviewed case by case. Please contact us as soon as possible after your order arrives and we will help.
To start a request, email [email protected] or message us through the WhatsApp button on the left side of the screen, with your order number and the reason.
If a return is approved, we will confirm the next steps and any refund details with you directly.
Personalised, perishable, or intimate hygiene products (opened) cannot be returned, for health and safety reasons.
If you receive a damaged or incorrect product, contact us right away with a photo and we will make it right.