Shipping and Returns Policy

Shipping within Egypt: Flat Rate EGP 45 in Cairo and Giza.
Please note that other areas in Egypt are subject to increased rates and will be visible once you choose your location.

Customer Feedback

We hope that you will be pleased with your order. If you are unsatisfied with your order for any reason, please notify us in writing, by email at [email protected] Please indicate your name, order number and concern for the return.

Faulty/Damaged Goods

If for any reason the goods you receive are faulty or damaged in any way, we will be happy to exchange the items or offer a full refund. Please contact our Customer Service via email at [email protected]. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stocks are no longer available. Should a replacement not be required please notify us and we will refund the cost of the damaged products. Please note that it may be necessary to provide photographic evidence of the damaged goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review investigation. Where goods are believed to be faulty, please notify us of your intent to return the goods in writing or by email. All goods believed to be faulty will be required for Quality Review. Our Quality Review team will then carry out a full investigation and a response will be sent to you directly. Please allow an investigation time of approximately 2-3 working days after receipt of your item. Our Customer Service team will contact you directly. The order reference should be included with all correspondence with our Customer Service team.